
Certified Leadership
Licensed Professionals
MODULE 1: INTRODUCTION AND DEFINITIONS
MODULE 2: Different Leadership Styles
MODULE 3: Self Awareness
MODULE 4: Strategic Planning
MODULE 5: Time Management
MODULE 6: Team Work
MODULE 7: Be a Risk Taker
MODULE 8: Communication Strategies
MODULE 9: Work and Performance Management
MODULE 10: Conclusion
Certified Management
First-Rate Materials
Module -1
What is quality management
Benefits of quality management system
Module -2
Establishing & developing a QMS
How quality is driving the healthcare
Module -3
Quality & safety management
IPSG (International Patient Safety Goals)
Module -4
Key performance indicator (how to define, calculate and selection, deselection)
Quality Improvement Pla
Module -5
Training Methodology
Department wise nursing quality management & performance indicator
Records & formats for indicator management
Module -6
Clinical audit & Quality standards for hospital
7 tools of Quality
Certified Managing Safety
Full course syllabus
Introducing Managing Safely
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The moral, legal and financial reasons for managing safety
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Managers’ responsibilities and accountability for health and safety in the workplace
Assessing Risk
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Definitions of the terms: hazard, hazardous, event, risk
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Definition of the term risk assessment
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Definition of the terms likelihood and consequence
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Risk assessment process and the risk rating system
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The benefits of carrying out risk assessments
Controlling Risks
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Definition of the term reasonably practicable
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How to evaluate risk using a risk matrix and how to control those risks
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How to reduce risk by applying the hierarchy of risk control
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How implementing risk controls impact incident and consequences of incidents
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Definition of the term residual risk
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Modules two and three include a practical activity to spot hazards, assess and control risk
Understanding Responsibilities
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An overview of what the law requires an organisation to do to protect Health and Safety of workers and other people under its control
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Definition of the term reasonably foreseeable
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The three knowledge tests to help determine reasonably foreseeable risks: common, industry and expert knowledge
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The difference between criminal law and civil law in relation to Health and Safety
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The possible outcomes of not complying with the law
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Where to find legal guidance
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Key elements of a Health and Safety management system
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Why leadership is an essential part of a Health and Safety management system
Common Hazards
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The six main hazard categories and how hazards can fall into more than one category
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Common hazards in the workplace, their effects and symptoms and how to manage them
Investigating accidents and incidents
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Definition of the terms: incident, accident, and near-miss
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Reasons to investigate incidents
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The benefits of incident investigation
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Definition of the terms, immediate-underlying-root causes
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The actions to take following an incident
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Incident reporting
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The stages of a structured approach to incident investigation
Measuring Performance
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What types of information performance indicators can help to improve Health and Safety in the workplace
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The characteristics of good key performance indicators
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The difference between proactive and reactive performance indicators
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What is meant by auditing
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The two types of auditing: internal and external
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Types of evidence used in an audit
Course Assessment
There is a 45-minute written assessment, consisting of 30 questions in a variety of formats. A score of at least 36 out of 60 is required to pass.
You will also need to conduct and submit a skill-based workplace risk assessment within two weeks of completing your learning materials. A template is provided for you. You will need to score at least 23 out of 38 to pass. You must pass both units to achieve your full IOSH Managing Safely qualification.
Once your IOSH assessment is completed and your marks have been verified by IOSH, you will have immediate access to download your digital certificate through the IOSH portal.
Certified Total Quality Management (TQM)
Definition of Total Quality Management
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Definition of TQM
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What is quality?
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Why is a quality management system required?
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What is the cost of quality?
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Benefits of TQM management system
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Foundations of TQM
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TQM Gurus
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Comparison of TQM and traditional management practices
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Important aspects and principles of TQM
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Positions and responsibilities
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TQM and ISO
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The ISO series
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Building quality framework
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Quality management system and tools
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Quality function development (QFD)
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Six sigma
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Lean manufacturing
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Toos for quality
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Design of experiment (DOE)
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Failure Mode and Effects Analysis (FMEA)
ISO 9001:2015 Quality Management System
General Introduction
​​8. Operation​
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Requirements for Products and Services
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Design and Development of Products and Services
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Control of Externally Provided Processes, Products, and Services
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Production and Service Provision
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Release of Products and Service
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Control of Nonconforming Outputs
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Operational Planning and Control
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9. Performance Evaluation​
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Internal Audit
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Management Review
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Monitoring, Measurement, Analysis and Evaluation
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10. Improvement
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General
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Nonconformity and Corrective Action
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Continual Improvement
1. Scope​
2. Normative​
3. References Terms and Definitions​
4. Context of the Organization
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Understanding the Organization and its Context 6
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Understanding the Needs and Expectations of Interested Parties
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Determining the Scope of the Quality Management System
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Scope of Registration
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Quality Management System and its Processes
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5. Leadership
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Leadership and Commitment
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Policy Quality Policy:
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Organizational Roles, Responsibilities, and Authorities
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6. Planning
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Actions to Address Risks and Opportunities
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Quality Objectives and Planning to Achieve Them
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Planning of Changes​​
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7. Support​
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Resources
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Competence
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Awareness
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Communication
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Documented Information
Certified Medical Law:
First-Rate Materials
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Introduction
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Investigating Medical Cases by Lawyers
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Learning Root Cause Analysis (RCA)
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Failure Mode and Effect Analysis (FMEA)
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Every day's Issues in Healthcare
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International accreditation
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consent Forms
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patient family rights
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Patient Family responsibilities
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Case Studies
Certified Patient Experience
Studying patient experience in healthcare involves examining how patients perceive and experience their interactions with the healthcare system in which the healthcare providers can improve their services and enhance patient satisfaction. This encompasses various aspects, including
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Understand person centered care
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Educate and support healthcare providers to be more effective and engaged with patients’ families
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Create high quality communication with healthcare providers
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Getting information
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Shared decision making
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Self-management support
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Collaboration to create culturally appropriate care
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Create effective systems to collect data to improve opportunities
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Maintain courtesy and respect
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Access to quality care
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Case Studies